Players can install the casino application without utilizing Google Play, offering an alternative download method. The registration process itself requires an email, password, and the selection of a currency, taking approximately 1 minute to complete. Following this, personal details such as name, date of birth, and address are needed, which adds another 2-3 minutes to the setup.
Account access is secured, with specific requirements for app login that include a minimum of 2 GB RAM. This technical prerequisite ensures a stable connection for users. The system mandates that all players must be at least 18 years of age, a detail verified during the KYC process.
Age verification is a critical step, with the provided date of birth being cross-referenced against official identification documents. Any discrepancies identified during this KYC check, which typically takes 24-48 hours, will result in blocked withdrawals. This measure is in place to maintain regulatory compliance and player security.
Data protection and KYC check at Shotz Casino
Why Confirmation Email Lands in Spam Folder
Confirmation emails from the casino might be routed to the spam or junk folder due to the strict filtering protocols of email providers. These filters are designed to catch unsolicited or potentially harmful messages. Players are advised to check these folders if the initial email does not appear in their inbox within a reasonable timeframe.
The initial registration step involves providing an email address, which is then used for communication and account verification. If a confirmation email is unexpectedly missing, it is often a consequence of advanced spam detection systems. This is a common occurrence across many online services, not unique to this platform.
To prevent future communications from being flagged as spam, it is recommended to add the casino's sending address to the list of safe senders or contacts. This action helps train the email client to recognize legitimate messages. The KYC check, which takes 24-48 hours, is a separate process and not directly linked to email delivery issues.
KYC Check Usually Takes 24 to 48 Hours
The Know Your Customer (KYC) verification process at this casino typically requires 24 to 48 hours to complete. This procedure is essential for confirming player identity and ensuring compliance with anti-money laundering regulations. Players must submit a valid identification document and proof of address, dated no older than 3 months.
During the registration, players first fill out a form needing an email, password, and currency in about 1 minute. Then, personal data like name, birth date, and address are collected, taking an additional 2-3 minutes. The KYC check is a separate, subsequent step that validates this submitted information.
Failure to pass the KYC check, which involves matching the birth date on the ID with the registered information, can lead to blocked withdrawals. This underscores the importance of providing accurate details from the outset. The process is designed to be thorough and secure, protecting both the player and the casino.
2 GB RAM Minimum for App Login
Accessing the casino's application requires a minimum of 2 GB of RAM on the user's device. This specification ensures that the application can run smoothly and without performance issues. Players with devices meeting this requirement can expect a more stable gaming session.
The initial account setup is efficient, with registration taking just 1 minute for email, password, and currency selection. Following this, personal details like name and address are required, extending the setup to 2-3 minutes. These steps are standard for online platforms and precede any app-specific technical needs.
Meeting the 2 GB RAM minimum is crucial for logging into the app, especially during peak usage times. This ensures that the application can handle the necessary data processing and maintain responsiveness. The age limit of 18 years is also enforced, with verification occurring during the KYC stage.
Which Account Details Can Still Be Changed Later?
Certain account details are fixed upon registration and cannot be altered subsequently. For instance, the currency chosen during the initial setup, which takes approximately 1 minute to select along with email and password, remains permanent. This decision impacts all future transactions and bonus applications.
The personal data entered, such as name, date of birth, and address, are collected in a subsequent step lasting 2-3 minutes and are subject to strict verification during the KYC process. Any changes to these core details would likely require a re-verification or necessitate contacting customer support, as they are tied to identity confirmation.
While some minor profile updates might be possible, the critical pieces of information like currency and potentially the email address itself, if linked to the primary login, are generally immutable after the initial registration. Bonus codes, if applicable, must also be entered during registration and cannot be applied retrospectively.
Registration and verification step by step
Step
What to Do
What You Need
Duration
1
open the registration form
email address
about 1 minute
2
enter your personal details
name, date of birth
2-3 minutes
3
confirm your account
confirmation link
instant
4
make the first deposit
payment method
1-5 minutes
5
complete verification
ID and proof of address
24-48 hours
Only 1 Account Per Person and IP Address
A single player may only establish one account. This restriction also applies to the IP address, preventing multiple accounts from being linked to the same network. This measure is in place to ensure fair play and prevent bonus abuse by individual users.
The casino enforces this rule through verification processes. Any attempt to circumvent this by creating multiple accounts is grounds for account closure and forfeiture of funds. This is a standard practice across many online gaming platforms to maintain integrity.
Adherence to this single account policy is crucial for players. Failure to comply could lead to the loss of any deposited funds or winnings. The terms clearly state that only one account per person and IP address is permissible.
Manage Account Without Bonus and Withdraw Freely
Players have the option to manage their account without accepting any bonuses. This choice allows for greater flexibility in managing funds and withdrawals. Choosing not to accept a bonus means that specific bonus terms, such as wagering requirements, do not apply.
This approach offers a direct path to withdrawing funds without the complexities of bonus conditions. For example, a player might deposit using CashLib, which has no available withdrawals, and then opt out of bonuses to maintain liquidity on other methods.
By avoiding bonuses, players can withdraw their balance without fulfilling any wagering requirements. This means that funds deposited via methods like USDT (TRC-20), with withdrawals available within 0-24 hours, can be accessed as per the standard withdrawal policy.
First Withdrawal Only After Completed KYC Check
The initial withdrawal request is contingent upon the completion of the Know Your Customer (KYC) verification. This process involves submitting an identification document and a proof of address, which must be no older than 3 months. The KYC check typically takes between 24 to 48 hours.
Players must ensure their identification documents and proof of address are up-to-date and clearly legible to facilitate a smooth verification. The date of birth on the ID is matched against the registered information during this KYC review.
Once the KYC check is successfully completed, players can then proceed with their first withdrawal. This procedure is standard for online casinos to ensure regulatory compliance and prevent fraudulent activities before any funds can be disbursed.
Minimum Age 18 Years Checked with ID
All players must be at least 18 years of age to register and play. This age requirement is strictly enforced and verified during the KYC process. The date of birth provided during registration is cross-referenced with the details on the submitted identification.
Discrepancies found between the registered birth date and the ID during KYC verification will prevent withdrawals. This is a fundamental requirement to ensure that only eligible individuals participate in the casino's gaming activities.
The minimum age of 18 is a universal standard in the online gambling industry. It ensures that players are of legal age to engage in such activities and understand the associated risks.
Address Change Requires Re-Verification Within 48 Hours
If a player changes their registered address, a re-verification process is initiated. This typically requires updated proof of address, such as a utility bill or bank statement, dated within the last 3 months. The casino will request this information to confirm the new details.
The re-verification process following an address change must be completed within a 48-hour timeframe. Failure to provide the necessary documentation promptly may lead to restrictions on the account, including the inability to withdraw funds.
This requirement ensures that the casino's records remain accurate and up-to-date, particularly concerning player location for regulatory purposes. The updated proof of address is essential for maintaining the integrity of the player's account information.
Adhere to Max Bet 5 EUR During Bonus Phase
During the bonus phase, a maximum bet of 5 EUR is enforced on all games. This limit applies to each individual bet placed, not the total amount wagered within a single round. Exceeding this threshold can lead to forfeiture of bonus funds and any associated winnings.
For instance, if a player receives the 300% welcome bonus up to €2,000, they must ensure no single wager surpasses the 5 EUR cap. This is a standard practice to prevent players from rapidly clearing wagering requirements by placing excessively large bets. The total bonus amount available is €2,000.
Adherence to the 5 EUR maximum bet is crucial for players aiming to retain their bonus. The wagering requirement of x40 must be met while staying within this betting limit to successfully convert bonus funds into withdrawable cash. Failure to comply invalidates the bonus.
Which 3 Details to Check Before Submitting
Before submitting KYC documents, it is essential to verify the uploaded files for clarity and completeness. Ensure that your ID and the address proof are both easily readable and that the address proof is no more than 3 months old. Incomplete or unclear documentation can delay the verification process.
The KYC process requires a valid identification document and proof of address, typically a utility bill or bank statement. These documents are used to confirm your identity and residential address, a mandatory step for account verification at Shotz Casino. This check is performed within 24-48 hours.
Confirming the correct currency is set during registration is also vital, as it cannot be changed later. This choice affects all transactions and bonus calculations. The birth date on the ID must also precisely match the registered birth date to avoid account issues and payout blocks.
Account Blocked After 5 Failed Attempts: Next Steps
An account will be blocked following 5 unsuccessful login attempts. This security measure is in place to protect player accounts from unauthorized access. If this occurs, players will need to initiate a password reset procedure to regain access to their account.
To unblock the account, players must contact customer support for assistance. The support team will guide them through the necessary steps to verify their identity and secure their account. This process typically involves answering security questions or providing additional verification details.
The KYC verification, which checks ID and address proof, takes 24-48 hours to complete. While this verification is ongoing, account access may be restricted. Players should ensure their submitted KYC documents are current, with the address proof being no older than 3 months.
Upload KYC Documents with Mobile Camera
Players can conveniently upload KYC documents directly from their mobile devices. Using a mobile camera to capture images of identification and proof of address is supported. This streamlined process allows for quick submission of necessary verification documents.
The uploaded documents require a verification period of 24-48 hours. During this time, the casino reviews the submitted ID and the address proof, which must be no older than 3 months. Clear, legible images are essential for successful verification.
Ensuring the birth date on the identification matches the registered birth date is critical. Any discrepancies identified during the KYC check will block payouts. This verification step is mandatory for all players before withdrawals can be processed.
Password Rules: 8 Characters with Number and Symbol
A strong password policy is enforced to enhance account security, requiring a minimum of 8 characters. Passwords must include at least one number and one symbol to meet the security criteria. This measure helps protect player accounts from unauthorized access and potential breaches.
For example, a password like 'Secure123!' meets the requirements, incorporating uppercase letters, lowercase letters, a number, and a symbol. Passwords that do not adhere to these rules, such as 'password123' or 'MyPass!', will be rejected during account creation or password change.
After 5 failed login attempts, the account is blocked as a security precaution. To regain access, players must follow the password reset procedure. This ensures that only the legitimate account holder can access and manage their account funds and information.